Contact Atlas Support
Email clientservices@reliantscale.com.
Support requests are monitored on United States business days. Our published target is an initial response within two business days. Complex matters may require additional investigation.
RST Operations owns the support queue. Commercial, authority, exceptional, and unresolved matters are escalated to the Founder.
What we support
- Atlas connection and disconnect help;
- invoice selection and result access;
- missing or incorrectly displayed results;
- billing, duplicate-charge, and refund requests;
- privacy, access, correction, export, and deletion requests; and
- suspected unauthorized access or security issues.
What to include
Include the email address used with Atlas, the approximate time of the issue, and a plain description of what happened. Include an Atlas result or receipt identifier when available.
Do not email passwords, OAuth tokens, full payment-card numbers, private keys, or an entire accounting export.
Product boundary
Atlas Support does not provide bookkeeping, accounting, tax, legal, audit, assurance, or attestation advice. Support cannot decide whether you should close, alter, or pay a transaction and cannot correct your books.
Security reports
Use the subject line Security report and describe the affected Atlas surface without including active credentials. RST Operations will route the report for priority review and Founder escalation where required.